Frequently Asked Questions
1. HOW LONG DOES IT TAKE FOR MY ORDER TO GET PROCESSED AND TO RECEIVE MY RACK?
We do our best to keep stock of all products we carry so your order will be ready to pick up or ship out within 2-4 business days. We will contact you once we receive your order to confirm your pickup and delivery details. Depending on the shipping option you choose, your delivery dates will be shown at checkout.
2. WHEN I CHOOSE "PICK UP" AT CHECKOUT, CAN I COME GET MY ORDER AT ANY TIME?
If you choose the "pick up" optional at checkout, we will contact you to schedule an appointment to pick up your order. Our pickup location is at Dufferin & 407 in Vaughan.
3. I HAVE CHOSEN "PICK UP" AT CHECKOUT. WILL MY SQUAT RACK FIT IN MY CAR?
Our racks are easily transported in any car where the back seats fold down. We can help you load the rack into your car if need be!
4. I SEE THE OPTION FOR "LOCAL DELIVERY" AT CHECKOUT. WHAT DOES THIS MEAN?
"Local delivery" at checkout is available for postal codes within a set radius. We have partnered with a third party company to safely and efficiently deliver and install your rack at a very reasonable cost. If you do not see this option at checkout, it is because you are not within our local delivery radius.
5. WHAT ARE THE MEASUREMENTS OF YOUR RACKS AND ACCESSORIES?
If you'd like to see the measurements and details of each product, go to "Shop", click on the product and you will see the details on the right-hand side.
6. ARE ALL OF YOUR PRODUCTS MADE IN CANADA?
All of our products are made with Canadian-made steel and our racks and accessories are fabricated in the Greater Toronto Area in Ontario, Canada.
7. DO YOU SHIP OUTSIDE OF CANADA?
We are currently only shipping within Canada. Please contact us if you have any questions about shipping.
8. WHAT IS THE RETURN POLICY AND WARRANTY ON YOUR RACKS?
We are not accepting returns at this time, but please reach out if you have any questions or concerns regarding your purchase. We provide lifetime warranty on structural parts assuming the product is used as intended, for the original owner with proof of purchase.
9. I AM A GYM AND I AM LOOKING TO PURCHASE NUMEROUS PRODUCTS. HOW DO I GET IN CONTACT WITH YOU ABOUT A BULK ORDER?
If you are a commercial gym looking to purchase multiple products from us, please contact us at email@example.com for bulk order inquiries or fill out our contact form.